Jewelry sizes, care, and materials
How to choose the correct size of a piece of jewelry?
We recommend measuring your neck or wrist circumference with a piece of string or tape measure. Sizes refer to the length of the product from the clasp to the last link of the clasp (excluding the extension chain).
How to care for jewelry so it lasts a long time?
Avoid contact with cosmetics and chemicals. Store jewelry in special bags or boxes. If it gets wet, dry it with a soft cloth.
What materials are used in making jewelry?
We use surgical steel and natural stones. Our jewelry is allergy-free, tarnish-resistant, and maintains its appearance for a long time.
What guarantees do you offer on your jewelry?
If a product has a manufacturing defect, we'll replace it. We guarantee quality.
Can I get advice on choosing a piece of jewelry?
Of course! Write to us and we'll help you choose the perfect piece of jewelry based on your style and preferences.
Personalization and custom orders
How can I customize a piece of jewelry?
Some jewelry allows you to add interchangeable threads, change colors, or add letters to fully personalize it.
Can I order a piece of jewelry that isn't on the website?
Yes. Contact us and we'll see if we can make a custom order or let you know about products we haven't listed yet.
Can I order a piece of jewelry with modified features?
Yes, we offer modifications such as color, length, closure, or other details. Please write to us to discuss.
Changes, returns and incident resolution
Can I exchange or return a piece of jewelry if it doesn't fit me?
Yes, within 14 days of receipt, provided the jewelry has not been worn and is in perfect condition.
What do I do if the jewelry arrives damaged or does not match the description?
Contact us within 14 days of receiving it. We'll send you another one or resolve the issue immediately.
Shipping and hand-pickup
What shipping methods do you offer?
Standard and express shipping. We work with trusted couriers and always provide a tracking number.
Can I track my order?
Yes, you'll receive a tracking number after shipping to check the status of your order.
Do you ship internationally?
Yes, we ship worldwide. The cost is automatically calculated when you select the country during checkout.
Can I pick up my order in person?
Yes, if you're in Barcelona. Write to us to arrange pickup.
Pay
How can I pay for my order?
We accept credit cards, PayPal, and bank transfers. All transactions are secure.
Discounts, promotions and news
Do you have any discounts or promotions for regular customers?
Yes. Subscribe to the newsletter and follow us on social media to stay up-to-date on exclusive offers.
How can I find out about new collections?
Through our newsletter and social media. We publish new features every season.
How often are the collections updated?
Several times a year, depending on the season and creative inspiration.
Gifts and presentation
Do you offer gift packaging?
Yes, all our jewelry comes gift-ready. Premium packaging is also available upon request.
Do you have gift cards?
Yes, from €50. Available in physical and digital formats.